Refund policy

RETURN AND REFUND POLICY

Because every item from Donna’s Handmade Wreaths and Crafts is handmade and one of a kind, all sales are final. We do not accept returns or exchanges for changes of mind, color preference, size, or other personal preferences.

Please review the product description, dimensions, materials, care instructions, and photographs carefully before purchasing. Colors may appear slightly different depending on your screen or lighting.

DAMAGED OR INCORRECT ORDERS

If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery through our Contact page. Include your order number and clear photographs of:

• The item
• The shipping box
• The packing materials
• The shipping label
• Any visible damage

Please keep the item and all original packaging while we review the issue. Do not return an item unless we provide return instructions.

Because our products are one of a kind, an identical replacement may not be available. When a claim is approved, we will provide an appropriate resolution, which may include a refund or another available option agreed upon with the customer.

CANCELLATIONS

If you need to request a cancellation, contact us as soon as possible. We cannot guarantee cancellation once an order has entered packing or has shipped.

SHIPPING PROBLEMS

If we are unable to ship your order within the promised timeframe, we will contact you and provide the option to accept the delay or cancel the order for a full refund.

This policy does not limit any rights or remedies that cannot legally be excluded.