Shipping policy

SHIPPING POLICY

Donna’s Handmade Wreaths and Crafts currently ships within the United States only. We do not offer international shipping at this time.

PROCESSING TIME

Our products are finished, handmade items that are ready to purchase. Most orders are carefully packaged and prepared for shipment within 3–5 business days. Business days do not include weekends or federal holidays.

During holidays, severe weather, moving periods, or unusually busy seasons, processing may take slightly longer. If we cannot ship within the promised timeframe, we will contact you and give you the choice to accept the delay or cancel the order for a full refund.

SHIPPING COSTS AND DELIVERY

Available shipping options, charges, and estimated delivery times are shown at checkout. Delivery estimates begin after the carrier receives the package and are not guaranteed arrival dates.

Once your order ships, tracking information will be sent to the email address provided at checkout.

ADDRESS ACCURACY

Please check your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate address.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered packing or has shipped. Additional shipping charges resulting from an incorrect address or an unclaimed package may be the customer’s responsibility.

DELIVERY DELAYS

Carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside our control may occur. We will gladly help you review available tracking information, but we cannot guarantee a carrier’s delivery date.

DAMAGED PACKAGES

If your order arrives damaged, contact us through our Contact page within 48 hours of delivery. Include your order number and clear photographs of the item, shipping box, packing materials, shipping label, and all visible damage.

Please keep the item and all original packaging while the issue is reviewed. Because each piece is one of a kind, an identical replacement may not be available. Approved claims will receive an appropriate resolution.

MISSING OR MISDELIVERED PACKAGES

If tracking shows an unusual delay, loss, or delivery that you cannot locate, first check around the delivery location and with household members or neighbors. Then contact the carrier and notify us so we can help review the available information.

This policy does not limit any rights or remedies that cannot legally be excluded.